Create a Support Case

Please click the blue "Need help?" button at the bottom right of any web page on our site.

You will be prompted with a text box. Please enter keywords related to your support query.

Jira Support Text Box

After submitting the query you will get a list of suggested articles.
If none prove to be helpful you can click the link at the bottom labeled "Technical Support" to fill out a form, upload related documents, etc.

Jira Support Text Box

Help Us Help You

If you have a question you will find most answers here .

Most support cases are resolved quickly with a few steps. If you have not already done so please generate a debug file.

Business Hours

  • Monday - Friday 8am to 5pm EST

Support Hours

  • 24 by 7 by 365 via phone/email